+91 89399 22966 info@chennaichairs.com
Search

Shipping, Returns & Refund

Delivery and Shipping

When you order items online you are confirming you agree to our Delivery and Shipping Policy.

Shipping Policy

Chennai Chairs shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be given permission to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Chennai Chairs before delivery.

Estimate Delivery Times

Products are typically dispatched within 2-3 or 5 – 7 working days of order confirmation depending on your destination. Once the product is dispatched for delivery we will notify you of the same.

For custom orders will take longer days and communicated periodically

Commencement of Shipping and Tracking

Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse. This usually takes 1-2 working days for Office Chairs and will vary depending on products from receipt of cleared payment.

We will send you order tracking details from one of our couriers. Please allow up to 48 hours from time of notification sent for the couriers online tracking information to be updated.

Investigations into the status of deliveries will not be lodged by Chennai Chairs until the estimated delivery date has lapsed.

Refunds and Returns Policy

After delivering your product you may seek a refund or replacement for the item. To lodge a claim under these warranty conditions you must contact us within 7 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.

Chennai Chairs treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved.

Note: You are not entitled to a replacement or refund easily, because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item, for above condition we will charge transportation cost at actual

Simply return your purchase in an undamaged and re-saleable condition to Chennai Chairs within 7 days of purchase and exchange it for another item or a refund.

Faulty and Damaged Items

Where an item has been delivered either faulty or damaged, for a warranty claim to be opened the customer must provide.

  • your Name and Email Address;
  • a brief description of the issue;
  • order number, the item name and serial number, if applicable;
  • date of purchase; and
  • for items that faulty or damaged, photo and or video footage detailing the problem.

Your request needs to be sent to Info@chennaichairs.com or call 89399 22966

Warranty

Some items come with a 12/24 month warranty which you may seek a service for the item. Extended warranties for your peace of mind may also be available for some items. Please refer to the item listing for warranty period.

Exclusions

This warranty is not available for:

  • damage due to misuse by you or the user;
  • any accessories or bonus gifts, including (but limited to) batteries, carry bags, etc;
  • cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
  • damage caused by use with another item;
  • damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  • damage caused by operating an item outside any guidelines published for use;
  • items that have been modified to alter functionality or capability without the prior written permission of Chennai Chairs
  • defects caused by normal wear and tear or otherwise due to the normal ageing of the Item,
  • if we believe the item is stolen based on information provided by law enforcement authorities, or
  • Where proof of purchase (invoice or paid Order confirmation) cannot be provided.

Payment Policy

Chennai Chairs operates on a cash and carry basis. Full payment for your purchase is required before or against delivery of your purchase. We do not accept payment on PDC or Credit Paymets.

Payment methods include:

  • Cash On Delivery
  • Credit Card / Debit Card
  • Cheque
  • Web Payment Online
Filters
Sort
display