We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@chennaichairs.com. If your return is accepted, we will send you instructions on how and where to send your package.
Chennai Chairs treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved.
You can always contact us for any return question at Info@chennaichairs.com.
Note: You are not entitled to a replacement or refund easily, because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item, for above condition we will charge transportation cost at actual
Simply return your purchase in an undamaged and re-saleable condition to Chennai Chairs within 7 days of purchase and exchange it for another item or a refund.
For outstation order customer can send the product to below address as in same package as received, after receiveing product in good condition refund issued in 3 - 4 business days
* Cane Furniture: Order value less than Rs.30,000/- cancellation accepted only within 24 Hours, if any customer want to cancel the order or return after production completion we charge 20% of the total order value as order cancellation Fee.
Order value above Rs.30,000/- cancellation accepted only within 72 Hours, We dont cancel the order or return after production completion, if customer want to cancel the order we charge 60% of the total order value as order cancellation Fee.
Faulty and Damaged Items
Where an item has been delivered either faulty or damaged, for a warranty claim to be opened the customer must provide.
Your request needs to be sent to Info@chennaichairs.com or call 89399 22966
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Info@chennaichairs.com.
Warranty
Some items come with a 12/24 month warranty which you may seek a service for the item. Extended warranties for your peace of mind may also be available for some items. Please refer to the item listing for warranty period.
Exclusions
This warranty is not available for:
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically refund your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
All returns must be shipped at:
No. 80/100, First floor, Lattice Bridge Road, Adyar, Chennai, Tamil Nadu - 600020
Mobile: 89399 22966
You can always contact us for any return or refund questions at Info@chennaichairs.com.
Return - Shipping
To return your product, you should mail your product, with RMA number and copy of the receipt, to:
No. 80/100, First floor, Lattice Bridge Road, Adyar, Chennai, Tamil Nadu - 600020
Mobile: 89399 22966
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
You can always contact us for any return or refund questions at Info@chennaichairs.com.
Call us: 89399 22966
Hours: Mon--Sat 10:00 am - 08:00 pm